uplay Privacy Policy
This page describes what we collect when you use uplay and how we keep that data protected. We take your privacy seriously and operate transparently about our data practices across all our services—mobile app, browser access, live-dealer tables, sportsbook markets, and account management.
Our commitment is to handle your personal information responsibly, comply with applicable data-protection laws in the jurisdictions where we operate, and give you clear control over your data. Whether you're accessing uplay from Jakarta, Surabaya, Bandung, or Medan, or depositing via DANA, e-wallet, mobile banking, local payment, or online payment, we apply the same privacy standards.
What we collect on uplay
We collect personal data in several categories. When you register an account, we ask for your name, email address, phone number, date of birth, and residential address. We verify this information during our KYC (Know Your Customer) process to comply with anti-money-laundering regulations and confirm your identity before you can withdraw funds.
We also collect transaction data—every deposit, withdrawal, bet, and settlement on uplay is logged with timestamps and amounts. This helps us detect fraud, resolve disputes, and maintain accurate account balances. Payment information (your DANA, e-wallet, mobile banking, or bank account details) is encrypted and stored securely; we never store full card numbers or passwords.
We also track your gameplay and betting patterns to personalize your experience, send relevant notifications, and comply with our own risk-management policies. This data helps us identify unusual account activity and protect you from fraud.
How we use your data
Our primary use of your data is to operate uplay—process your bets, settle your winnings, handle deposits and withdrawals, and provide customer support. We use your email and phone to send account notifications, withdrawal confirmations, and settlement results. During major events like Liga 1 matches or Piala AFF tournaments, we may send promotional messages about new markets or bonus offers, but only if you've opted in.
We analyze aggregated, anonymized data to improve our platform—understanding which games are popular, which payment methods work best, and where our mobile app needs optimization. We never sell your personal data to third parties. However, we do share limited information with our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) to complete your transactions, and with our compliance vendors to verify your identity during KYC.
Your data may cross borders
Our servers may sit outside your jurisdiction. By using uplay, you consent to your data being processed and stored in locations we operate, subject to applicable data-protection laws.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track your session on uplay. Essential cookies are necessary for the platform to function; optional cookies help us understand how you use our service. You can disable non-essential cookies in your browser settings, though this may affect your experience. Our mobile app uses similar tracking mechanisms to maintain your session and deliver push notifications about settlement results and account alerts.
Your rights on uplay
You have the right to access, correct, or delete your personal data. You can update your profile information directly in your account settings. If you wish to request a full copy of your data or ask us to delete your account, contact our support team. We will respond within a standard business-hours window. Note that we may retain certain data for legal or compliance reasons—for example, transaction records for anti-money-laundering audits—even after account closure.
Security and data protection
We encrypt all sensitive data in transit and at rest. Your password is hashed and never stored in plain text. We recommend enabling two-factor authentication on your uplay account for additional security. Our team conducts regular security audits and follows industry best practices to protect against unauthorized access, data breaches, and fraud.
Contact and updates
If you have questions about our privacy practices or wish to exercise your data rights, reach out to our support team through your uplay account or via the contact details listed in our legal notice. We review and update this policy periodically to reflect changes in our service, applicable laws, or our data practices. Any material changes will be communicated to you via email or in-app notification.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of uplay comply with their own jurisdiction's law.
Key data points
- We collect name, email, phone, address, and payment details during registration and KYC.
- We share limited data with payment processors and compliance vendors only.
- We encrypt all sensitive information and use two-factor authentication for account security.
- You can request access, correction, or deletion of your data at any time.
- We retain transaction records for legal compliance even after account closure.